Shipping, Returns, & Exchanges
ShippingAll of our products are shipped via USPS Priority Mail. Please allow 2-3 business days for processing/shipping and 7-10 business days to receive your items (excluding holidays). If you need your items right away, please let us know; if the item is currently in stock, we'll be happy to ship it to you, for an additional shipping charge, via USPS priority service.
A flat rate shipping fee of $20.00 will be applied for international purchases.
Returns & Exchanges
We want you to be thrilled with your Lulu B. purchase! If however, you decide that you do not want your item, we will accept unworn and unwashed items with attached tags within 10 days of the shipping date.
To Make a Return:
1. Simply pack and securely seal a padded envelope with your merchandise, enclose a copy of your original receipt, and print/complete the return form to be included in your package.
2. Email our customer support at email@example.com with your order number and inform us of your return.
3. Ship the package back to us using a shipping carrier of your preference. We recommend that you insure the return packages that you send. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. In some circumstances (according to our discretion), a prepaid return shipping label will be provided.
* We offer exchanges pending the replacement item requested is in stock.
If you made a purchase at a public event/private trunk show or festival and would like to make a return/exchange, you may return the item within 10 days of the purchase date. Please contact us at firstname.lastname@example.org
We carefully inspect and pack our shipments. However, in a situation where merchadise has been damaged, you must notify our customer service within 3 days of recieving your items.
Clearance items and Jewelry are NOT eligible for returns.
Please allow 5-7 days to process returns and credits.
Once we receive the order, the return total will be credited back to the method of payment used at checkout, less the cost of shipping. Please allow 4-7 business days to process your return after it has been received.
Download the Lulu B. return form, here.